VegasNow Privacy Policy 2026 | How We Use Your Data

When you open an account we ask for your email address, a password, your name, date of birth, residential address and phone number. To complete verification we may request identity documents such as a passport or driver licence, proof of address like a recent utility bill, and proof of your payment method. We also record transaction history, deposits, withdrawals, game activity, bonus usage and your chats or emails with our support team. Technical details such as device type, browser, IP address and approximate location are captured automatically when you visit.

We use your details to create and run your account, process payments, credit bonuses and respond to support requests. Verification checks confirm you are over 18 and help us prevent fraud, money laundering and underage or duplicate accounts. Activity data lets us spot signs of harmful play and apply responsible gambling tools. We also use it to keep the platform stable and secure, improve our game lobby and, where you agree, send promotions that suit your interests. You can switch marketing off whenever you like.

We rely on several grounds. Most processing is needed to deliver the service you signed up for, so we can honour our agreement with you. Some is required by law, including identity checks and record-keeping under anti-money-laundering rules that apply to our Curaçao eGaming licence. Other activity rests on our legitimate interests, such as protecting accounts and preventing abuse. Marketing messages and non-essential cookies depend on your consent, which you may withdraw at any point without affecting your ability to play.

We do not sell your personal data. We share it only with trusted partners who help us operate: payment processors handling Visa, Mastercard, PayID, POLi, Neosurf, bank transfer and crypto transactions, identity verification providers, hosting and security services, and support tooling. Game studios receive only what is needed to run gameplay. We may also disclose information to regulators, courts or law enforcement when legally obliged, or to protect our rights. Each partner is expected to safeguard your data and use it only for the task we give them.

We hold your data for as long as your account is active and for a period afterwards to meet legal, regulatory and accounting duties. Verification documents and transaction records are typically retained for several years after closure, in line with anti-money-laundering requirements. Support conversations and technical logs are kept for shorter periods. Once a retention period ends, we delete the information or anonymise it so it can no longer identify you. If you request closure, we will explain what must legally remain.

You may ask to see the personal data we hold about you, correct anything inaccurate, or request deletion where we have no legal reason to keep it. You can object to certain processing, ask us to restrict it, and request a portable copy of data you provided. You can opt out of marketing at any time through your account settings or the unsubscribe option in our messages. We may need to confirm your identity before acting on a request, and we will reply within a reasonable timeframe.

We use SSL encryption to protect information travelling between your device and our servers, and access to stored data is limited to staff who need it for their role. Accounts are guarded by password protection, and we encourage you to choose a strong, unique password and never share it. Our KYC process also helps stop others misusing your identity. No online service can promise absolute security, so please tell our team straight away if you suspect unauthorised access to your account.

We use cookies and similar technologies to keep you logged in, remember preferences, measure how the site performs and, with your consent, personalise offers. Essential cookies are required for the platform to work, while analytics and marketing cookies are optional. You can adjust your choices through your browser or our cookie settings at any time. For a full breakdown of each cookie type and its purpose, please see our dedicated cookie policy.

Questions, access requests and complaints about how we handle personal data go to our data protection contact, reachable through the support team on live chat or email around the clock. Please mention that your message concerns privacy so it reaches the right person quickly. If you remain unhappy with our response, you may be entitled to raise the matter with a relevant data protection authority. Gambling should stay enjoyable and within your means, and our responsible gambling tools are available if you ever need them.

We may update this policy as our services, technology or legal obligations evolve. When we make meaningful changes, we will post the revised version with a new effective date and, for significant updates, notify you by email or through your account. Continuing to use VegasNow after an update means you accept the revised policy, so we suggest checking back now and then. Earlier versions can be provided on request through our support team.